2bd's Privacy Policy

2bd is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of your personal information. This privacy policy explains how 2bd collects your information, how that information is used, and what your rights are.

By using our website or registering an account, you will be considered to have given your consent to the terms of this privacy policy. You are requested to read this policy carefully. If you have any questions, please contact our support team.

2bd may collect your information in various ways. The information we collect and the circumstances under which it is collected are described in detail below.

A. Information You Provide Directly

During account registration and management, you provide the following information:

• Full name and date of birth
• Email address
• Home address
• National ID card or passport details (for identity verification)
• Preferred payment method information (bKash, Nagad, Rocket, or bank details)
• Security questions and answers

B. Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Which pages you visited and how long you spent on them
• Login and logout times and dates
• Gaming activity history
• Transaction information and history

C. Information Received from Third Parties

In some cases we may also collect information from third-party sources, such as identity verification agencies, financial fraud prevention services, and payment processing partners. This information is used solely for the purpose of securing your account and ensuring compliance with applicable rules and regulations.

2bd uses the information collected about you for the following legitimate purposes:

Account Management and Service Delivery

Your information is used to create, manage, and keep your account secure. This includes identity verification, login authentication, and account recovery processes.

Financial Transaction Processing

Your payment information is used to complete deposits, withdrawals, and other financial transactions. Information is verified during transactions made via bKash, Nagad, Rocket, or bank transfer.

Customer Service Improvement

Information is used to communicate with you, resolve issues, and improve service quality. Our support team provides 24/7 service in Bengali and uses your previous communication history to provide faster assistance.

Security and Fraud Prevention

Information is used to ensure platform security, detect suspicious activity, and prevent financial fraud. Your information is kept secure through SSL encryption and modern security systems.

Responsible Gaming

Responsible gaming is ensured by monitoring your gaming activity. This information is used to set limits or provide a self-exclusion option when needed.

Legal Compliance

Your information may be used to comply with applicable laws and regulations, to respond to lawful requests from government authorities, and to resolve disputes.

2bd uses cookies and similar tracking technologies on its website. A cookie is a small text file stored in your browser that helps recognize you on your next visit.

Types of Cookies

• Essential Cookies: These are necessary for the platform to function properly. They are used to maintain login sessions and ensure security.
• Functionality Cookies: Used to remember your preferences, such as language selection and display settings.
• Analytics Cookies: Used to understand how users are using the platform, with the aim of improving our service quality.

Cookie Management

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly. Disabling essential cookies may cause you to experience issues logging in.

2bd does not sell or rent your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

Service Provider Partners

Information may be shared with trusted partners for payment processing, identity verification, and technical support. These partners may only use the information to complete specific tasks and are required to comply with our privacy policy.

Legal Obligations

We may be legally required to disclose your information to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law.

Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance if such an event occurs.

2bd follows industry-standard security technologies and practices to protect your personal information. The key components of our security measures are described below.

2bd retains your personal information for as long as necessary to fulfill the specific purpose for which it was collected. The following factors are considered when determining the retention period:

Active Accounts

All relevant information is retained for as long as your account remains active. Transaction history, gaming records, and communication information are kept throughout the entire period your account is active.

Closed Accounts

Even after an account is closed, certain information is retained for a specified period to fulfill legal obligations. Financial transaction records generally need to be retained for a longer period.

Automatic Deletion

When the retention period expires, information is securely deleted or anonymized in a way that makes it no longer possible to identify you.

As a user of 2bd, you have a number of important rights regarding your personal information. We respect these rights and help you exercise them.

Right of Access and to Receive Information

Upon your request, we can provide a copy of the information we hold about you. To make this request, please contact our support team by email.

Right to Rectification

If any of the information we hold about you is incorrect, you may request that it be corrected. This can be done through your account settings or by contacting the support team.

Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

Right to Restrict Processing

You may object to the processing of your information for specific purposes. In particular, for marketing communications, you may withdraw your consent at any time.

Right to Data Portability

You may request to receive your information in a structured, commonly used format. It is possible to transfer this information to another service.

2bd provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors. Age verification is carried out during the registration process, and if false information is provided at the time of verification, the account will be closed.

If we become aware that information from a minor has been inadvertently collected, that information will be deleted immediately and the account will be deactivated.

Parents and guardians are advised to monitor their children's internet use and to consider using parental control software.

2bd may change or update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A notification will be displayed on the platform
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

If you continue to use the platform after the changes, you will be considered to have consented to the updated policy. If you do not agree to the updated policy, you have the right to close your account.

We recommend that you review this page regularly so that you are always informed about how your information is being kept secure.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 in Bengali to serve you.